Heavy items that state they have a shipping surcharge will have the surcharge added to the above rates.
All orders using Express shipping MUST call us at 1-888-740-6970 to inform us that you have placed an order using Express shipping in order to expedite processing time.
Shipping times are the estimates provided by the United States Postal Service, and are in business days. These times are just estimates, and can greatly vary depending on the time of the year, the speed of the postal service, and/or customs (for international orders). Delivery time estimates do not include processing time. We reserve the right to take up to 16 business days to process an order in case of inventory shortage or other unforeseen processing issues. See our terms and conditions for more information.
International and Canadian customers: You will be responsible for any customs or duty fees. Tracking is only available for international packages when using express shipping. Tracking is not available for any other shipping menthods other than international express shipping. The buyer assumes all responsibility for lost or delayed international packages when using any shipping method other than express international packages.
TheOrnamentFactory.com is a secondary market place for Hallmark Keepsake ornaments and collectibles. We are NOT affiliated with Hallmark Cards, Inc. Our prices are based on currrent supply and demand in the Hallmark ornament and collectible market. Our prices are NOT based on the original retail price. Current year Hallmark Keepsake ornaments are NOT returnable.
