The Ornament Factory
 
1-888-740-6970
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JUST ADDED
2008 Mexico, Doorways Around the World #2
2008 Mexico, Doorways Around the World #2
Second in the Doorways Around the World Series.

Art...
Price:   $18.95
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We ship world wide. Click here for shipping rates.

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Full Name:
E-Mail Address:
Enquiry:
Toll Free Phone: 1-888-740-6970

Fax Your Order To: 1-888-740-6970

Address:
The Ornament Factory
4183 Chapman Dr.
Kent, OH 44240



Frequently Asked Questions and Policies


Do all of your ornaments come in their original boxes?
Answer: Yes, all of the ornaments we sell come in mint to near mint boxes, unless otherwise specifically stated in the ornament's description, usually notated by SDB (slightly damaged box), DB (damaged box), NT (no price tab), or NB (no box).

How much is shipping?
Answer: For all U.S. orders, shipping is $5.00, unless we have a free shipping promotion (usually advertised on the main page of our site). We ship ALL orders via the United States Postal Service. Please see our shipping rates for more details.

Do you offer express or overnight shipping?
Answer: If you would like Express Shipping, it is available. Please see our shipping rates for more details. Orders must be placed by 10:00 A.M. EST for same day shipping. We reserve the right to refuse express shipping requests due to any number of issues that might not make it possible for us to honor this type of request, such as weather, product availability, or other unforeseen issues. We suggest that you call our toll free number when requesting Express Shipping.

Do you ship internationally?
Answer: Yes, we do ship internationally. . Please see our shipping rates for more details. Email us for Express Shipping rates. Please provide us with your country, zip code, and a list of items you would like to order so that we can estimate the weight of the package. We will not provide international mailing rates over the phone.

What is your normal processing and shipping time?
All of our shipping rates and shipping times are published here. The shipping times are determined by the method used to ship and by the speed a which the United States Postal Service defines for each corresponding service. Our processing times very. We may take as little as 1 day to process your order, but we may take up to 16 business days to process an order. Our average processing time is 3 to 5 business days. Our processing time depends on the time of year, inventory on hand, and other unforeseen issues. Refunds will not be offered for ANY order due to processing delays until after 16 business days. Items marked as available, or in stock, are not guarenteed to be immediately available. If we can not fill your order in 16 business days (regardless of the time of the year, including the holiday season), we will only then offer a refund.All orders will be paid for, in full, before processing will begin. We reserve the right to take up to 16 business days to process any order. This time does not include any shipping time or shipping delays caused by the USPS.

What are the restrictions on free or discounted shipping offers?
Answer: We will often offer free or reduced shipping with a minimum order. This offer is only valid during the stated sale dates. Order minimums do not include shipping, taxes or insurance. Items that indicate a heavy weight or additional shipping charge in their individual item description are excluded from ALL free or reduced shipping offers. All reduced or free shipping offers are for Standard US Shipping only (unless specifically stated otherwise). We are unable to offer free shipping to Alaska, Hawaii, APO, US Territories, Canada or Internationally.

Should you return items from a order that was shipped with a free or reduced shipping offer, our normal shipping charges will be applied to the order and deducted from any refund due.

Do you repair ornaments?
Answer: No, we do not repair ornaments.

Will you buy my Hallmark ornament collection?
Answer: We will consider buying your collection, provided that the ornaments are in like new condition and come in the original Hallmark boxes (in mint to near mint condition and have the price tabs attached). Please contact using the email form (above). Please provide the name and year of the ornament, the lowest price you'd like for each ornament, and the lowest price you would accept for the entire colection. Please make sure your offer is your lowest price, as we do not haggle over price.

Are the ornaments new, never displayed and/or never removed from the box?
Answer: We get our inventory from many sources so do not always know these specific ornament conditions. We do, however, guarantee that all the ornaments we sell are new or in like new condition with only the box conditions varying. The condition references you may see with some of our ornaments only relate to the box condition.

What are your return and refund policies?
Answer: We want you to be completely satisfied with your purchase. However, all sales are final. We will NOT accept returns unless the product is damaged or defective. Current year Hallmark Keepsake Ornaments are NOT returnable.

If you should receive a damaged item, we will replace the item with the same item. We will NOT substitute a different item. If the ornament is no longer available or if we are not able to obtain a replacement in 30 days, we will issue a credit for the item. All requests for a replacement/refund should be emailed to us immediately upon receipt of your order. We are sorry, but we are unable to replace or refund orders older than 15 days from the date of shipment. Current year ornaments are NOT returnable under ANY circumstances, as they should be under warrenty from Hallmark.

Returns will NOT be accepted without an approved Return Authorization. Returns received without prior authorization will be refused - shipping fees will be non refundable. Returns received in padded envelopes will be refused. Items that are returned MUST be clearly marked as such on the shipping box.

Refunds are issued as a credit to your original method of payment. Shipping charges are non refundable. In the event that your order qualified for free shipping, any shipping charges that were incurred by The Ornament Factory will be deducted from your refund amount. Refunds are subject to a 15% restocking fee.

If you receive a credit card refund, please allow 1 - 2 billing cycles for the credit to appear on your statement. We are sorry but we are unable to replace or refund orders older than 15 days.

CURRENT YEAR ORNAMENTS ARE NOT RETURNABLE! Under absolutely no circumstances will we accept a return for a current year ornament. If they are defective, please contact Hallmark Cards, Inc. directly about any warrenty claims. All Hallmark ornaments carry a three year warrenty through Hallmark Cards, Inc.



LEGAL NOTICE: The material contained on this web site is periodically checked for accuracy and is presented without any warranties, either expressed or implied. The Ornament Factory will assume no, and hereby disclaims any, responsibility for any errors or omissions of this web site's content. The Ornament Factory shall not be responsible for any damages incurred as a result of the content or use of this web site. By using the material at this web site and/or placing an order with The Ornament Factory, all users/customers agree to all terms and conditions contained in this web site, which are subject to change without notice. The Ornament Factory reserves the right to revolk any offer at any time. The Ornament Factory reserves the right to correct any omissions or errors containted within the site at any time. The Ornament Factory reserves the right to limit or refuse special offers to dealers or any competitor. The Ornament Factory reserves the right to limit quantities.


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© Copyright 2006 - 2010 The Ornament Factory. All rights reserved
TheOrnamentFactory.com is a secondary market place for Hallmark Keepsake ornaments and collectibles. We are NOT affiliated with Hallmark Cards, Inc. Our prices are based on currrent supply and demand in the Hallmark ornament and collectible market. Our prices are NOT based on the original retail price. Current year Hallmark Keepsake ornaments are NOT returnable.